Chief Minister Rekha Gupta on Wednesday said her office will now deal directly with public
grievances, a move aimed at ensuring better governance in the national capital.
Complaint boxes will be installed at the Sub-Divisional Magistrate, Additional District
Magistrate and sub-registrar offices in the city.

Gupta, after a meeting with officials, called for an update of Delhi’s public grievance
redressal mechanism to make it more effective.

The mechanism should be such that even the common man can get his grievances
addressed simply by dialling a number, through WhatsApp or any other app. Every mode
of communicating grievances should be available so they can raise their voice before the
government,” she told reporters here.

The chief minister also informed that she had received several complaints about the SDM,
ADM and sub-registrar offices.

“People can send their grievances directly to me through these complaints boxes,” she
said, asserting that corruption will not be tolerated in any department.

Terming the public grievance redressal mechanism under the previous government a
“failure”, Gupta stated that the complaints at the time either did not reach the government
or remained unaddressed.”
The chief minister further assured that the BJP government in Delhi is working on ensuring
an updated, integrated grievance redressal system to hear and solve people’s problems.