In a major initiative aimed at streamlining civic grievance redressal ahead of the monsoon, PWD Minister Parvesh Verma on Monday announced that the government will launch a unified helpline number — 311 — that will connect residents to all major civic bodies through a single command centre.

Addressing the media after inspecting the NDMC Control and Command Centre, Verma said the ‘One Delhi, One Number’ vision will ensure that complaints related to waterlogging, drainage, sewer overflow, broken roads and other monsoon-related issues were routed to the appropriate departments without delay.

“Citizens won’t have to worry about which agency is responsible. Just dial 311 and the issue will be automatically redirected,” said Verma, adding that the system will cover departments such as the NDMC, MCD, DDA, PWD, Flood Control and Delhi Jal Board.

A joint meeting of all departments is scheduled in the next few days to finalise the operational framework of the integrated command centre, including staffing, coordination mechanisms and digital integration.

The minister also announced the installation of CCTV cameras in waterlogging-prone areas and automation of pumping stations across the city.