An 82-year-old woman passenger with restricted mobility suffered a brain stroke and has been in ICU for the past three days after a fall at Delhi Airport on March 4 allegedly after Air India failed to arrange a wheelchair booked for her forcing her to walk.

The incident occurred on March 4. The octogenarian, Raj Pasricha, and her family arrived at Indira Gandhi International Airport at 3:30 p.m. for a 5 p.m. flight to Bengaluru. A family member approached the assistance desk outside the airport and waited for a wheelchair for nearly 20 minutes, but with none in sight, the senior citizen lady and her grandson started walking to the airport entry gate from the car drop-off point, her granddaughter Parul Kanwal narrated to The Hindu in a telephonic conversation.

“The staff at the desk expressed his helplessness and we were told that they were arranging wheelchairs as per availability and we were on a waiting list. Our flight departure time seemed to bear no significance or urgency,” she explained.